Shipping policy

Shipping Policy

Last updated: 30 July 2026

Where we deliver

We currently deliver to addresses within the United Kingdom only.

We are unable to deliver to BFPO addresses. Some non-mainland, remote or island addresses may have limited delivery options or incur an additional charge. Any available delivery options and costs will be displayed at checkout before payment.

We do not currently offer international delivery or customer collection.

How orders are fulfilled

Gribino coffee is prepared, packed and dispatched directly to you by our specialist UK roasting and fulfilment partner.

Although your order may be prepared and dispatched by our fulfilment partner, your purchase is made from G R I B I N O. Please contact us directly with any questions, delivery issues, refund requests or complaints.

Processing times

We aim to have orders prepared and dispatched within 1–2 working days.

Orders placed during weekends or UK bank holidays will normally begin processing on the next working day.

Occasionally, preparation may take longer during especially busy periods, following a product launch or where an item is temporarily unavailable. We will contact you if there is likely to be a significant delay.

Delivery times

Standard UK delivery normally takes approximately 2–4 working days after dispatch.

Delivery estimates are provided as a guide and are not guaranteed. Delays may occur because of weather, postal disruption, courier problems, bank holidays or other circumstances outside our reasonable control.

Where an alternative or faster delivery service is available, its estimated delivery time and price will be shown at checkout.

Delivery charges

Delivery charges are calculated and displayed at checkout before you complete your purchase.

Any free-delivery offer or minimum-order threshold will be shown on the website or at checkout. Free delivery applies only where the order meets the stated conditions.

Delivery confirmation and tracking

You will receive an order-confirmation email after placing your order.

We may also send a dispatch confirmation or tracking information where this is available for the delivery service being used. Not every delivery service provides live tracking throughout the journey.

Delivery addresses

Please check that your name, delivery address and postcode are complete and correct before placing your order.

Contact itsgribino@gmail.com as soon as possible if you notice an error. We will try to amend the address before dispatch, but we cannot guarantee that changes will be possible once fulfilment has begun.

If an order is returned to us or our fulfilment partner because the address supplied was incomplete or incorrect, we may ask you to pay an additional delivery charge before the order is sent again.

Delayed or missing orders

Please allow the estimated delivery period to pass before reporting an order as missing.

If your order has not arrived within 7 working days after dispatch, contact us at itsgribino@gmail.com with your name and order number so that we can investigate.

If an order is confirmed as lost in transit, we will arrange an appropriate replacement or refund.

Unless a different delivery date has been expressly agreed, orders will be delivered without undue delay and no later than 30 days after the order was placed. If we cannot fulfil an order within that period, we will contact you and provide the appropriate options, including cancellation and a refund where applicable.

Damaged deliveries

Please inspect your order when it arrives.

If the parcel or its contents are damaged, contact itsgribino@gmail.com as soon as reasonably possible. Include your order number and photographs of:

the outer packaging;
the delivery label;
the damaged product; and
any visible damage inside the parcel.

Please do not dispose of the product or packaging until we have responded, as these may be needed to investigate the issue.

Where an order has been damaged in transit, we will arrange an appropriate replacement or refund.

Incorrect orders

If you receive the wrong coffee, grind option, quantity or another incorrect product, contact itsgribino@gmail.com with your order number and photographs of the item received.

We will arrange an appropriate replacement or refund and will cover reasonable return costs where a return is required.

Returns and cancellations

Information about cancellations, change-of-mind returns, damaged products and refunds can be found in our Refund and Returns Policy.

Please contact us before sending anything back. Products should not be returned directly to our roasting or fulfilment partner unless we have provided specific return instructions.